Pub tenants

We know the climate is tough. But we also know opportunities must exist to grow sales in the on-trade, by getting current customers to spend more per visit, and/or to get more customers into pubs.

Tenant Track speaks to those on the frontline to understand what suppliers can do to better support these tenants.

How we do it:

him!'s Tenant Track Study speaks to over 500 ontrade tenants via telephone interviews.

Focus areas typically include:

• Do they offer hot/cold food/ snacks/ bakery items?
• How is their sales percentage split, dry v wet?
• How satisfied are they with their pub company's fees?
• How satisfied are they with their pub company's level of support for the food they serve, e.g. menus, advice etc?
• How satisfied are they with their pub company overall?
• In what areas do they think their pub company could improve?
• How do they rate the training provided by their pub company?
• How do they rate the clarity of contractual agreement with their pub company?
• How do they rate the information and advice provided by their pub company?
• How do they rate the recruiting process of their pub company?
• How do they rate the promotions provided by their pub company?
• How do they rate their pub company's website?
• What was the main factor that influenced their choice of current pub company?
• How often do they receive a visit from a pub company representative?
• Which of the following would they find most useful from a pub company rep e.g. Introduce new products, assist with merchandising solutions, help with staff training & education, assistance with promotions?
• And much more - ask Katy for a question list.

For more information about him!'s Tenant Track please contact Katy Moses, Business Development Manager on katy.moses@him.uk.com 020 7611 0421 or 07912 717 567.