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Value for money?

Fri, 19 Apr 2013 08:00:00 GMT

As part of Ontrack 2012, we asked pub and bar customers what they believed demonstrated Value For Money. The top 3 answers? ...

Are you prioritising snacks?

Mon, 15 Apr 2013 14:18:33 GMT

I am sending today's Friday Facts from sunny Bruges, where I am enjoying a short break and have- so far- NOT managed to track down Colin Farrell* (although, not for want of trying!). I have, however, managed to track down a lot of beer and snacks...which leads me nicely to today's fact....

Visit your local

Mon, 15 Apr 2013 14:05:59 GMT

... so I was surprised to see that she was suggesting a "Fish Masterclass" rather than a night out on the tiles... turns out that her local pub does a lot of "experiential" nights

Utilising Technology

Thu, 21 Mar 2013 09:00:00 GMT

A few weeks ago, we attended the Future Pub Conference and heard more about a pub company who is seeing double digit growth by maximising this trend...

Future Pubs...

Thu, 14 Mar 2013 09:00:00 GMT

As part of Ontrack 2012, we asked customers what they would like to see from their "future" pub. The top answers include...

Target your promotions

Fri, 08 Mar 2013 09:00:00 GMT

A great example a pub targeting its promotions- it's Mother's Day this weekend for those of you who've been living in a cave for the last two weeks- and wasn't it only last week that I was extolling the virtues of attracting families to pubs? ...

Attracting families...

Fri, 01 Mar 2013 09:00:00 GMT

As part of my presentation at Wednesday "Future Pub" Conference, I spoke about how attracting families should be of high importance to pubs. If you needed proof as to WHY- here it is....

What's the value of community?

Fri, 22 Feb 2013 09:00:00 GMT

The bid to buy my local pub as a community concern is going from strength to strength...and it got me thinking about the place that a local has in its immediate community....

All you need is love. But a little chocolate now and then doesn't hurt.

Thu, 21 Feb 2013 11:25:05 GMT

Last week, we announced the results of the 2013 Tenant Track programme...

And it's back down to earth with a bump for me...

Fri, 08 Feb 2013 09:00:00 GMT

Going through my emails on my return, I have noticed a lot of news focusing on the supers buying up high street properties for their convenience arms- yet MORE competition to the Great British Pub Industry...

Healthy's on the agenda

Sat, 02 Feb 2013 09:00:00 GMT

Before I left the UK, a colleague sent me the below pictures- two menus from an All Bar One near her- a "sinful" one and a "soulful" one- giving two separate options for diners to choose from...

February 2013

Fri, 01 Feb 2013 17:07:33 GMT

We love Spring! Pancakes and red roses followed by chocolate at Easter. The season focuses on events, and is a great time to capture shoppers' attention; and most importantly drive spend and basket size.

him! is au natural

Thu, 31 Jan 2013 16:06:41 GMT

Why face to face research is so powerful and what's new for CTP 2013...

What do pub goers want?

Fri, 25 Jan 2013 09:00:00 GMT

With The "Future of Pub Retailing" conference, hosted by the M&C Report drawing ever closer, I thought I might share some more insight from our programme of the same name...

What a week!

Fri, 18 Jan 2013 09:00:00 GMT

... I think I have been to 5 UK cities in the last 5 days and have notched up about 2000 miles of travel- if only there was an "air miles" scheme for trains! I also had the pleasure of a swift glass of wine in The Parcel Yard inside Kings Cross Station this week- great new addition to the UK pub market, I highly recommend it!

6 trends for 2013

Wed, 16 Jan 2013 16:00:25 GMT

Here are our thoughts of 6 trends facing shoppers in the next 12 months

Think about the future..

Fri, 11 Jan 2013 09:00:00 GMT

Well, we are well into the New Year now- 2013, it seemed SO far away when I was younger, and now it's here. So I have got to thinking about The Future and what it might bring for me- after all, I didn't sit in a classroom at the age of seven and say "you know what, when I grow up I want to be "Head of Sales for a market research and consultancy firm", but I DID always want to write. Consequently I have started up a "Travel Blog" to chart my little adventures- starting with my Kilimanjaro trip a couple of summers ago, and encompassing Cuba, and soon a South Africa entry and a Vietnam diary. If you are interested (or just want to waste some time on a Friday morning), have a look- http://whollymoses1.blogspot.co.uk/ - all feedback is welcome.

New Years and Resolutions

Thu, 03 Jan 2013 09:00:00 GMT

... what about the world out there- how healthy actually ARE people? Well, him!, at the end of 2012 looked into the "Health of the Nation" and discovered the following: -

New Years Resolutions from him!

Tue, 01 Jan 2013 17:05:12 GMT

At him! our new year's resolutions focus on our commitment to providing outstanding service to our clients, and a dogged passion for understanding and improving the UK shopping experience. In 2013 him! will...

Finally Christmas!!

Fri, 21 Dec 2012 09:00:00 GMT

With the festive season in mind, today I have a little amusing insight for you... NOT this time from the world of pubs and bars, but from the Convenience Retail industry, but it was too good a piece of information NOT to share...

Release of Future of Pub Retailing programme in association with Booker

Fri, 14 Dec 2012 09:00:00 GMT

We spoke to customers and publicans, and one of our questions to publicans was "What categories do you see driving to your sales growth over the next 12 months?". Number one answer from publicans was ...

Theft in the ontrade?

Fri, 07 Dec 2012 09:00:00 GMT

Not the best week...

What's in store for 2013?

Wed, 05 Dec 2012 09:44:04 GMT

The 2013 convenience landscape will continue to be competitive as ‘small format’ appears in virtually all of the supermarkets future strategies. We also have new convenience contenders, such as Boots, who are currently trialling an extended food range. What does the future hold and how do convenience retailers compete in 2013?

Understanding the small basket supermarket shopper

Tue, 04 Dec 2012 10:44:30 GMT

The grocery format which is slowly & secretly becoming more and more relevant to shoppers needs

While many have been focusing on ‘convenience format’ small supermarket have been quietly growing in value, store no’s and shopper satisfaction. We’re at risk of neglecting this important channel.

In our most recent research, Supermarkets, him! spoke to over 3,500 shoppers at the “moment of truth”, on entry and exit from the store to understand this shopper & the differentiation (if any) between this format & the convenience store

Utillising urinals

Fri, 30 Nov 2012 09:34:34 GMT

Last week, as part of the Future of Pub Retailing programme, I facilitated a focus group of Pub Customers, and asked them what innovative ideas they have seen in the pub industry...