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Wed, 08 Feb 2012 17:13:09 GMT

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More retailers join him!’s Convenience Tracking Programme...

Mon, 30 Jan 2012 10:20:51 GMT

him! research & consulting is delighted to announce that Martin McColls and The Cooperative Group have both signed up to CTP (Convenience Tracking Programme) with immediate effect.
CTP is the UK authority on shopper insights for the convenience sector. Almost 1 million shopper insights will be captured by HIM via CTP in February & March 2012 alone, as we speak to almost 25,000 shoppers face-to-face across branches of most UK c-retailers. Martin McColls and The Cooperative Group join over 80 other convenience retailers, suppliers and manufacturers in this long established and esteemed tracking programme.
Tom Fender, Managing Director, said of the new additions to the programme: ‘HIM are delighted to welcome these 2 exciting and important convenience retailers into CTP and we look forward to working with them closely delivering actionable insight over the coming months.’

Are telesales staff the key to success?

Mon, 26 Sep 2011 14:43:17 GMT

Well they are certainly an integral part of a successful delivered wholesaler. Our latest research highlights a massive opportunity for further training and development of telesales teams to make these staff reach their full potential. Read more here...

Price marked packs are set to grow

Tue, 20 Sep 2011 14:45:38 GMT

According to our latest recent in-depth shopper study, price marked packs are here to stay; 65% of independent convenience retailers predict the sale of PMPs will increase.Read more here...

Strong alignment between Morrisons & Iceland shoppers

Thu, 25 Aug 2011 14:20:56 GMT

A strong shopper alignment already exists between Morrisons and Iceland Foods, which could make matters easier if the former decided to bid for the frozen food chain, according him! research. We've spoken to over 1,000 Morrisons and Iceland shoppers and found that the Iceland shopper base is remarkably similar to Morrisons in many ways. Read more here...

Trade press still effective communication tool

Thu, 18 Aug 2011 17:02:28 GMT

70% of independent convenience retailers read trade press at least once a month - but what are they reading? Find out more here...

Category management is dead, mission management is the future?

Thu, 11 Aug 2011 14:52:40 GMT

The key reason shoppers use convenience stores is simple: convenience! Convenience stores need to ensure they focus specifically on providing increasingly convenient solutions to shoppers need. Essentially, convenience retail needs to become about making the shopping trip, and thus ultimately shoppers’ lives, easier and easier.

In this blog, we consider the future of category management vs mission management.

What women really want.

Tue, 09 Aug 2011 19:36:36 GMT

With Christmas just around the corner, men around the world will soon be asking themselves a critical question, what do women really want? him! research & consulting’s feedback from 1,400 female pub and bar customers reveals what many already suspected; women don’t necessarily know themselves!

Punch Taverns joins Tenant Track

Tue, 09 Aug 2011 16:53:04 GMT

him! research & consulting is delighted to announced that Punch Taverns is the latest company to join him!'s Pub Tenant Survey - Tenant Track.

Each year him! speaks to 500 pub tenants to gain robust, independent and credible feedback from licensees and tenants to assist Pub Cos and suppliers with their planning and strategy development.

Telephone interviews have been conducted with over 500 tenants at Admiral, Greene King, Marston's, Punch Taverns and Scottish & Newcastle.

A spokesman from Punch Taverns said: "Honest feedback from licensees helps us to shape our business and ensures that we can measure the impact of the initiatives we deliver. Joining Tenant Track gives us an addition mechanism to measure this."

Katy Moses, Business Development Manager said: “we are absolutely delighted that Punch Taverns has joined him!’s Tenant Track Programme, this really does demonstrate how important this programme can be to the channel and improving standards.”

For more information on him!'s Tenant Track Programme please contact Katy.Moses@him.uk.com 07912 717 567 or visit www.him.uk.com

him! launches new look website

Thu, 28 Jul 2011 16:46:24 GMT

Why not check out him!'s NEW free resources section where you can access our quick facts completely free of charge. Quick facts are taken from our various customer insight programmes, or why not watch him!'s videos of the latest retail developments in USA.

The power of upselling

Fri, 22 Jul 2011 16:59:51 GMT

‘Suggestive selling’ or 'upselling' by staff can increase promotional penetration by as much as 3 times, & drive impulse purchasing by 100%.

5 minutes with Midland Co-op

Fri, 15 Jul 2011 16:47:10 GMT

Midlands Co-operative were voted ‘Best convenience retailer’ according to 24,000 shoppers at the 2011 CTP awards. Michael Spencer, Head of Retail Trading at Midlands Co-operative shares some of their key focus areas...

Price-marked packs – putting an end to the confusion!

Thu, 14 Jul 2011 16:51:46 GMT

For years retailers and suppliers and wholesalers have had mixed opinions on price-marked packs – the time has come for the fighting to stop! Overall, price-marked packs have grown in popularity with shoppers, and they have a critical role to play in achieving positive price perception.