3rd July Pub and bar customer feedback unveiling

him!'s pub and bar customer tracking programme (ontrack) is now in it's 2nd year. him! has now interviewed more than 12,000 pub and bar customers about their drinking and eating experiences.

him! has spoken to customers of the following operators: Greene King, Enterprise, Punch, Laurel, Mitchell's & Butler (O'Neill's and All Bar One) J.D. Wetherspoon, Shepherd Neame (at managed and tenanted).

This year him! has also conducted focus groups with 40 pub and bar customers, who are both pub users and non-pub users to understand why some do not visit pubs, why some visit pubs infrequently, and their whole pub experience so that we can identify ways in which to attract new customers and encourage existing customers to visit more frequently.

If you would like to hear the latest pub and bar customer feedback, then come and join us on Thursday 3rd July at The Brewery, Chiswell Street, London, EC1Y 4SD (MAP) , when him! executives will unveil key findings.

Guest speaker

This year we are delighted to announce that David A. Smith, CEO of Global Futures and Foresight will be speaking during the morning session. He aims to stimulate ‘out-of-the-box' thinking to help organizations generate new visions, strategies, products and services. His purpose is to inspire his audience to embrace change and by so doing better prepare for the future.

Timings on the day will be 9.30am – 3pm with lunch provided

A full agenda will be sent closer to the time.

This session provides a fantastic opportunity to network with colleagues and peers working in the ontrade industry in an informal environment.

To attend the event is free of charge but places are limited so please put the date in your diary and reserve your place now.