2010 Wholesale Awards Winners Announced

him! research & consulting is delighted to reveal the winners of the 2010 Wholesale Awards, the only awards in the industry based entirely on customer feedback.

The winners were announced at 2010 him! Wholesale Unveiling & Awards ceremony at Glaziers Hall, London, on 14th July 2010.

The winners are as follows:

Best Cash & Carry Wholesaler – as voted by independent retailers – sponsored by JTI and presented by Andy Stevens & Lianne Piper of him! research & consulting:

Winner is BOOKER

Best Cash & Carry Wholesaler – as voted by independent caterers – sponsored by Molson Coors and presented by Tom Maclennan and Jonathan Rons of him! research & consulting: Winner is BOOKER
Best Supplier – as voted by independent retailers, sponsored by Landmark Wholesale and presented by John Searle and Andrew Brookfield of him! research & consulting: Winner is Cadbury
Best Delivered Wholesaler – as voted by independent retailers, sponsored by Cadbury and presented by Jamie Dunning and Tracy Faulkner of him! research & consulting: Winner is The Today's Group.
Best Delivered Wholesaler – as voted by independent caterers, sponsored by Field Sales Solutions (FSS) presented by Kate Carr and Tara Benjamin of him! research & consulting: Winner is 3663.

8,700 independent retailers and caterers were interviewed between mid May and mid June 2010 either face-to-face or via telephone by him! research & consulting as part of our annual C&C and Delivered Wholesale Tracking Programmes.

6,700 retailers and caterers departing a cash and carry were asked to rate their experience that day across the following criteria:

• acceptable prices
• speed of service
• staff helpfulness
• product availability
• Ease of finding products
• Promotions
• Quality of fresh products

A further 2,000 independent delivered wholesale retailers and caterer customers were interview, by telephone.

• Availability of products when ordering
• Ease of ordering
• Service by telesales & delivery staff
• On time delivery
• Overall value for money
• Accuracy of delivery

Tom Fender, director of him!: “Congratulations to all of the winners. During tough times, it's important that all businesses deliver against their customers' needs and expectations on a continual basis. The winning organisations are clearly doing this. Says who? Say their own customers. That's why our awards are unique – they are entirely based on customer feedback”

To view pictures taken at the Wholesale Unveiling & Awards please visit our Facebook Page

For more information, contact Georgina Wild, Marketing Manager at him! research & consulting, on: Georgina.wild@him.uk.com Or 07920 566 723.