Shepherd Neame Scoops two awards

A big congratulations to Shepherd Neame who took home two awards at this week's OnTrack Unveiling and Awards.

him! research & consulting is delighted to reveal the winners of the 2010 OnTrack Awards, the only awards in the industry based entirely on customer feedback. The winners were announced at 2010 him! OnTrack Unveiling & Awards ceremony at HMS President, London, on 15th July 2010.

The winners are as follows:

1) Best Pub Retailer For Quality of Serve Sponsored by Coca Cola Enterprises Ltd & presented by Selena Taylor - Trade Communications Manager and Tara Benjamin - Programmes Director at him! research & consulting. The award was based on pub customer's rating for their experience “here today” for the quality of serve (i.e. clean glass, correct amount of ice, etc) Winner is Shepherd Neame - the trophy was collected by Paul Hayes

2) Best Pub Retailer For Food Sponsored by Brakes & presented by Mark Butler and assisted by Tracey Faulkner - Client Director of him! research & consulting. This award was based on Food purchases & awareness of menus. Winner is Pitcher & Piano – the trophy was collected by Steve Benton of Marston's

3) Best Pub Retailer For Efficient Service Sponsored by Kepak & presented by Aoife Kenny - Business Unit Controller And assisted by Andrew Brookfield - Client Manager of him! research & consulting. The award was based on customer ratings for efficient service & time waiting to be served. Winner is Shepherd Neame – trophy was collected by Paul Hayes

With special thanks to our award sponsors; Brakes, Coca Cola Enterprises and Kepak.

To view pictures taken at the OnTrack Unveiling and Awards please visit us on facebook.

More than 60 top industry execs, including Admiral Taverns, Charles Wells, Marston's Pub Company, Punch Taverns and Shepherd Neame gathered to hear the latest insight and opportunities for the sector, based on feedback from 4,000 pub customers.

Some of the take-outs included:

• 40% of parents think pubs are not suitable for families.
• Pub/bar staff knowledge and quality of serve is improving.
• The on-trade has not seen the level of retail evolution as the off-trade, it's time to evolve. Presentations are available to Ontrack programme clients.

To view pictures taken at the OnTrack Unveiling & Awards visit him! research & consulting's facebook page. http://www.facebook.com/album.php?aid=191347&id=269944581245&l=9b761e9ace

Full programme reports are available by pub type and by individual chain (Greene King, Wetherspoon, Pitcher & Piano, All Bar One, Fuller's, Punch Taverns, Barracuda, Young's and Shepherd Neame) from £5,000.

For more information please contact Katy Moses on 020 7611 0421 or Katy.Moses@him.uk.com