Which pub co. do you think has the most satisfied tenants?

Well, that would be telling, but I can tell you that MARSTON'S Tenants are the most satisfied with the clarity of their contractual agreement with their Pub Co. Want to know more?

We have just interviewed 500 tenants at Admiral, Greene King, Marston's, Punch and Scottish & Newcastle.

We know what each pub co. satisfaction rating is from their tenants. We are able to benchmark the different pub co's - … and the findings to 27 other questions asked.

Pub co's - find out the results. Benchmark your tenant satisfaction with industry peers.

Suppliers - find out the results - they affect you, your category and brand sales.

Tenant Track is a cost effective means of gaining robust, independent and credible feedback from licensees and tenants to assist with your planning and strategy development. Benchmarking comes free. Telephone interviews have been conducted with over 500 tenants at Admiral, Greene King, Marston's, Punch and Scottish & Newcastle.

Focus areas which the Tenant Track covers:

• Do they offer hot/cold food/ snacks/ bakery items?
• How is their sales percentage split, dry v wet?
• How satisfied are they with their pub company's fees?
• How satisfied are they with their pub company's level of support for the food they serve, e.g. menus, advice etc?
• How satisfied are they with their pub company overall?
• In what areas do they think their pub company could improve?
• How do they rate the training provided by their pub company?
• How do they rate the clarity of contractual agreement with their pub company?
• How do they rate the information and advice provided by their pub company?
• How do they rate the recruiting process of their pub company
• How do they rate the promotions provided by their pub company
• How do they rate their pub company's website
• What was the main factor that influenced their choice of current pub company?
• How often do they receive a visit from a pub company representative?
• Which of the following would they find most useful from a pub company rep e.g. Introduce new products, assist with merchandising solutions, help with staff training & education, assistance with promotions?

Why join the Tenant Track Programme:

• Identify strong and vulnerable areas in your service.
• Feedback on training, services, communication and new initiatives which you may have recently introduced.
• Trend how this changes year on year.
• The programme is syndicated meaning you will only pay a fraction of the costs, but benefit from receiving all of the insights.

For more information contact Katy Moses Business, Development Manager

Mobile: 07912 717567 Fax: 0845 072 7667 Email: katy.moses@him.uk.com