thoughts from him!
We love Spring! Pancakes and red roses followed by chocolate at Easter. The season focuses on events, and is a great time to capture shoppers' attention; and most importantly drive spend and basket size.
Date: 01 February 2013
Why face to face research is so powerful and what's new for CTP 2013...
Date: 31 January 2013
Tags: Convenience, c-stores, CTP, research, shopper, shoppers, value, voice
Here are our thoughts of 6 trends facing shoppers in the next 12 months
Date: 16 January 2013
At him! our new year's resolutions focus on our commitment to providing outstanding service to our clients, and a dogged passion for understanding and improving the UK shopping experience. In 2013 him! will...
Date: 01 January 2013
Tags: consumers, Convenience, CTP, customers, events, food, fresh, insight, research, shopper, shoppers, shops, social, sport, value, voice
The 2013 convenience landscape will continue to be competitive as ‘small format’ appears in virtually all of the supermarkets future strategies. We also have new convenience contenders, such as Boots, who are currently trialling an extended food range. What does the future hold and how do convenience retailers compete in 2013?
Date: 05 December 2012
Tags: Convenience, c-stores, customer, customers, food, local, retail, Retailer, retailers, shopper, shoppers, shops
The grocery format which is slowly & secretly becoming more and more relevant to shoppers needs
While many have been focusing on ‘convenience format’ small supermarket have been quietly growing in value, store no’s and shopper satisfaction. We’re at risk of neglecting this important channel.
In our most recent research, Supermarkets, him! spoke to over 3,500 shoppers at the “moment of truth”, on entry and exit from the store to understand this shopper & the differentiation (if any) between this format & the convenience store
Date: 04 December 2012
There are two things people wish they had more of, time and money and that’s especially true at Christmas. Convenience stores cannot compete based solely on price, they need to shout about how they have recognised their shoppers needs at this time of year and are doing all they can to help them.
Date: 07 November 2012
Tags: advice, Christmas, convenience, c-stores, customer, customers, events, Retailer, retailers, shopper, shoppers, shops, stores
Value for money, is much more than just cheap prices. It is about service, experience, quality and, of course, convenience. So how should c-stores respond?
Date: 02 October 2012
For the first time, Halloween has been recognised as the third most significant event in the retail calendar after Christmas and Easter, UK consumers reportedly spent £315m last year.
During this economic climate, we encourage retailers & suppliers to capitalise on opportunities to generate more sales wherever possible.
Date: 02 October 2012
Tags: advice, category, consumers, Convenience, halloween, party, promotions, research
How can you engage with customers via social media?
Date: 31 July 2012
Tags: consumers, Convenience, facebook, internet, media, retail, shoppers, social, technology, twitter
With a summer full of events and the Olympics still to come, we asked shoppers what they thought about retailers getting behind events and only 1-in-2 shoppers think they are actually making the most of them!
Date: 29 June 2012
Tags: Convenience, events, Olympics, party, promotions, retailers, sport
Shoppers have told us that they will be using food- to- go outlets in the same way that they did last year. That being said, we have identified a big opportunity within this channel – breakfast to go.
Date: 15 June 2012
Tags: advice, breakfast, category, convenience, customers, food, go, shopper, to
Good news for the Convenience Sector. The percentage of GB adults using the convenience channel has increased from 58% to 69% year on year. The average basket spend per trip continues to increase, and trip frequency remains steady at 3.7 times per week.
Date: 25 May 2012
Tags: convenience, CTP, discounter, fresh
The Convenience Performance Seminar is specially designed to give convenience retailers the essential information and strategies they need to improve retail performance. Attend this seminar to hear the latest key trends in convenience retailing, develop better retail strategies, and learn from leading retailers and suppliers.
Date: 14 March 2012
HIM are delighted to be working with the ACS to help them deliver the ACS 'Voice of Local Shops' survey.
This is a quarterly retailer opinion survey that will track attitudes of independent convenience store retailers. The survey is conducted with a pool of 200 retailers, geographically spread and balanced between unaffiliated and symbol retailers, and is a snapshot of how retailers are feeling about the performance of their business as well as their experience of crime and their links to the community.
Date: 06 March 2012
Tags: ACS, Convenience, insight, local, research, retailers, shops, voice
him! research & consulting is delighted to announce that Martin McColls and The Cooperative Group have both signed up to CTP (Convenience Tracking Programme) with immediate effect.
CTP is the UK authority on shopper insights for the convenience sector. Almost 1 million shopper insights will be captured by HIM via CTP in February & March 2012 alone, as we speak to almost 25,000 shoppers face-to-face across branches of most UK c-retailers. Martin McColls and The Cooperative Group join over 80 other convenience retailers, suppliers and manufacturers in this long established and esteemed tracking programme.
Tom Fender, Managing Director, said of the new additions to the programme: ‘HIM are delighted to welcome these 2 exciting and important convenience retailers into CTP and we look forward to working with them closely delivering actionable insight over the coming months.’
Date: 30 January 2012
Well they are certainly an integral part of a successful delivered wholesaler. Our latest research highlights a massive opportunity for further training and development of telesales teams to make these staff reach their full potential. Read more here...
Date: 26 September 2011
Tags: Convenience, customers, insight, research, retail, retailers, wholesale
According to our latest recent in-depth shopper study, price marked packs are here to stay; 65% of independent convenience retailers predict the sale of PMPs will increase.Read more here...
Date: 20 September 2011
Tags: Convenience, customer, insight, research, retail, shopper
A strong shopper alignment already exists between Morrisons and Iceland Foods, which could make matters easier if the former decided to bid for the frozen food chain, according him! research. We've spoken to over 1,000 Morrisons and Iceland shoppers and found that the Iceland shopper base is remarkably similar to Morrisons in many ways. Read more here...
Date: 25 August 2011
Tags: customer, insight, promotions, research, retail, shopper
70% of independent convenience retailers read trade press at least once a month - but what are they reading? Find out more here...
Date: 18 August 2011
Tags: Convenience, insight, retailer
The key reason shoppers use convenience stores is simple: convenience! Convenience stores need to ensure they focus specifically on providing increasingly convenient solutions to shoppers need. Essentially, convenience retail needs to become about making the shopping trip, and thus ultimately shoppers’ lives, easier and easier.
In this blog, we consider the future of category management vs mission management.
Date: 11 August 2011
Tags: category, convenience, customers, promotions, research, retail, retailer, shopper
With Christmas just around the corner, men around the world will soon be asking themselves a critical question, what do women really want? him! research & consulting’s feedback from 1,400 female pub and bar customers reveals what many already suspected; women don’t necessarily know themselves!
Date: 09 August 2011
Tags: customer, insight, research
him! research & consulting is delighted to announced that Punch Taverns is the latest company to join him!'s Pub Tenant Survey - Tenant Track.
Each year him! speaks to 500 pub tenants to gain robust, independent and credible feedback from licensees and tenants to assist Pub Cos and suppliers with their planning and strategy development.
Telephone interviews have been conducted with over 500 tenants at Admiral, Greene King, Marston's, Punch Taverns and Scottish & Newcastle.
A spokesman from Punch Taverns said: "Honest feedback from licensees helps us to shape our business and ensures that we can measure the impact of the initiatives we deliver. Joining Tenant Track gives us an addition mechanism to measure this."
Katy Moses, Business Development Manager said: “we are absolutely delighted that Punch Taverns has joined him!’s Tenant Track Programme, this really does demonstrate how important this programme can be to the channel and improving standards.”
For more information on him!'s Tenant Track Programme please contact Katy.Moses@him.uk.com 07912 717 567 or visit www.him.uk.com
Date: 09 August 2011
Tags: customers, ontrade, research, syndicated
Why not check out him!'s NEW free resources section where you can access our quick facts completely free of charge. Quick facts are taken from our various customer insight programmes, or why not watch him!'s videos of the latest retail developments in USA.
Date: 28 July 2011
Tags: customer, insight, research, retail, shopper, syndicated
‘Suggestive selling’ or 'upselling' by staff can increase promotional penetration by as much as 3 times, & drive impulse purchasing by 100%.
Date: 22 July 2011
Tags: convenience, research, shopper
Midlands Co-operative were voted ‘Best convenience retailer’ according to 24,000 shoppers at the 2011 CTP awards. Michael Spencer, Head of Retail Trading at Midlands Co-operative shares some of their key focus areas...
Date: 15 July 2011
Tags: awards, convenience, CTP, research, shopper
For years retailers and suppliers and wholesalers have had mixed opinions on price-marked packs – the time has come for the fighting to stop! Overall, price-marked packs have grown in popularity with shoppers, and they have a critical role to play in achieving positive price perception.
Date: 14 July 2011
Tags: convenience, retail, retailers, value, wholesale